This policy has been updated and effective from May 2018 and complies with GPDR requirements.
When you register and purchase one of our services such as a class, personal training package or wellness plan etc. you will be asked to complete a screening form. This form will ask about your health, medical history, preferences, levels of fitness etc. and its completion is necessary for us to provide you with a comprehensive screening procedure to ensure that we can safely cater to your needs and offer duty of care. Hence it is extremely important that you complete these forms as fully as possible. The information that you provide will allow us to identify any contraindications to your participation of exercise with us and indicate any circumstance wherein medical approval or referral to a specialist practitioner is required or advised. Any personal information that you divulge will be securely stored and not shared with any third party unless you grant permission for it to be passed on for the purpose of referral to a specialist practitioner e.g. soft tissue therapist, womens health physiotherapist etc.
Registration for newsletter
We have an electronic newsletter that you can opt in and subscribe to. During subscription you may be asked for your name, email address, postcode etc. as part of the enrollment process. You may also be asked to tell us about your interests e.g. topics you are interested in, current wellness habits, wellness goals etc.
The type of data collected
We may gather the following types of information:
Personal information given voluntarily during registration or when purchasing a service/product e.g. name, address, phone number, e-mail address, birth date, financial billing information, demographic information, preferences and interests, information related to customer surveys and/or offers
Information gathered as a result of voluntary participation in a survey or poll, or when communicating with our team members
Information gathered automatically when you visit our website
How the information will be used
We require this information to understand your needs and provide you with a better service. We may use your personal information for the following purposes:
Creating your online membership account
Internal record keeping
Customizing content delivered to you
Informing you of changes that may affect your participation in our services e.g. changes to classes or services etc.
Periodically send promotional emails about new services, products, events special offers or other potentially interesting relevant information
We may occasionally use your information to contact you for market research purposes by email
We will not share, sell, lease or distribute your personal information to third parties unless we have your permission or are required to do so by law. We will only share personally identifying information to relevant third parties if they agree not to disclose the information to other parties or use your information to solicit trade from you.
Data storage duration
Your personal data will be stored for as long as it is required to provide you with a service, keep you informed of our services and you have provided consent. Any information pertaining to your fitness screening will be held as long as is required by law.
Controlling your personal information
You may withdraw consent or restrict the collection or use of your personal information at any time by emailing us at email@example.com
We may send you promotional information about relevant third parties/services but only if you provide permission to do so. If you wish to limit the contact you receive then when registering via form-filling, tick/click the box that indicates that you do not want your information to be used for direct marketing purposes.
Access to Personal Information
You have the right to enquire about or access the personal information that we may hold about you. To make a request for any personal information please email: firstname.lastname@example.org and we will:
describe the information held
explain why we are holding it
identify who it could be disclosed to
provide you with a copy of the information
Contacting us via social media
We use Facebook and Watsapp to manage our social media interactions and group notifications/discussions. Please ensure that you are messaging the correct private or public social group to ensure the privacy of your message. If you send us a private message via social media, the message will be managed with absolute privacy and not shared with any other members of the public or external organisations.
We have applied suitable physical and electronic safeguarding procedures to protect the personal information that we gather online and prevent unauthorised access. However, data transmitted over the Internet cannot be guaranteed to be 100% secure. Hence we cannot guarantee the security of any information that you choose to transmit to or from our website, and you do so at your own risk.
We use traffic log cookies to identify which pages are being accessed and hence statistically analyse data web page traffic. This helps us to improve our website and tailor it to our customers needs by ascertaining which pages users find most useful. This information is processed statistically and does not identify anyone. You can choose to accept or decline cookies.
Website links to external sites
Parents should always supervise their children while online. Our website is not designed nor intended to collect personal information from children under the age of 18.
Raising a complaint
We try to maintain the highest standards when collecting, using and protecting personal information. We encourage you to notify us if you think that our collection of or use of information is unfair, misleading or inappropriate.
We also welcome any suggestions for improving our procedures. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the address below, so that we can amend any incorrect information.
How to contact Us